Preguntas frecuentes de nuestros viajeros

Puedes contactar con nosotros al través del email hello@loftiesim.com.

Con Lofti eSIM podrás tener conexión LTE, 4G y 5G como cualquier linea local. Deberás tener en cuenta que en zonas remotas o de poca cobertura, podrías experimentar una velocidad inferior en tu dispositivo.

Si quieres saber rápido si tu dispositivo móvil soporta nuestras eSIM, solo tienes que marcar "*#06#" en la app de llamadas. Si aparece un código EID (Embedded Identification Document), ¡buenas noticias! Tu teléfono es compatible con eSIM.

No, Lofti eSIM es un proveedor de datos móviles. Te damos internet, no seas antiguo y sigas enviando SMS...

No, cada QR está asociado a una compra y a un dispositivo móvil.

Si tus eSIM de viajes anteriores han caducado, no le das más uso o simplemente quieres tener espacio para tu nueva eSIM de Lofti, puedes borrarlas sin problema, así evitas confusiones también.

Si no encuentras tu código QR puedes contactar con nuestro equipo de atención al cliente a hello@loftiesim.com, estaremos encantados de ayudarte y mandarte de nuevo tu código 🫶🏼

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Una vez instales o actives tu eSIM no puedes solicitar el reembolso. En el caso de no instalarla ni activarla tienes un plazo de 15 días para solicitar el reembolso a través del mail hello@loftiesim.com aportando datos de compra.

Sí, puede contactar con nosotros en hello@loftiesim.com, nuestro equipo de Atención al Cliente atenderá tu petición lo antes posible.

Antes de tu viaje

Usa una red wifi fuerte y estable. Elimina eSIM antiguas si las hay.

1. Ve a Ajustes > Conexiones > Administrador de SIM > Añadir eSIM y escanea el QR.
2. Ponle un nombre (por ejemplo Lofti 💙).
3. Configura llamadas, mensajes y datos.
4. Si aparece “No se ha podido activar la eSIM”, ignóralo: la instalación está completa.
5. Desactiva la eSIM mientras estés en tu país de origen.

Antes de despegar

1. Desactiva tu SIM principal.
2. Pon el modo avión.

En tu destino

1. Quita el modo avión.
2. Activa la eSIM de Lofti y el roaming.

¡Ya tienes tu eSIM activada! 💙

Sí, tu eSIM de Lofti tiene una caducidad de tres meses desde la fecha de compra. La eSIM quedará inactiva pasados estos tres meses.

Por supuesto, puedes escribirnos a hello@loftiesim.com y estaremos encantados de ayudarte.

Sabemos que es importante para vosotros poder ver el consumo y poder ir controlando el gasto, estamos trabajando en ello. Para poder ver un consumo aproximado de tu eSIM puedes seguir los siguientes pasos:

iOS: Ajustes > Datos móviles > Periodo actual

Asegúrate antes de tu viaje de comprar el pack que más se adapte a tu viaje. Si tu pack de datos estándar se acaba deberás comprar otro si quieres seguir teniendo conexión, si elegiste el de 1GB al día, se renovará automáticamente al día siguiente.

Sí, en muchos países disponemos de gigas ilimitados y de 1GB, 2GB y 3GB al día. Para solicitar información nos puedes escribir a hello@loftiesim.com.